Returns & Exchanges
At Neemans, we want you to feel as comfortable in our shoes as you do in your own skin, which is why we offer a hassle-free 7-day return and exchange policy from the date of delivery. Ensure the products are unworn, in their original packaging, and with all tags intact to qualify for a full refund or replacement.
Initiate Request
Visit our Returns Portal and enter your Order ID and email address or phone number to select the items you wish to return or exchange.
Quality Check Preparation
Pack the footwear securely in its original box, ensuring the soles are clean and all accessories like extra laces or shoe bags are included.
Reverse Pickup
Our courier partner will arrive at your doorstep within 24-48 hours to collect the package after verifying the physical condition of the product.
Refund or Replacement
Once the item reaches our warehouse and passes a final inspection, we will process your refund to the original payment method or ship your new pair immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing